Making learning easier to navigate and more engaging to use.

Verizon’s retailer-training experience brought product information, learning resources, quizzes, and incentives into one destination. It needed to support practical tasks while giving participants reasons to return and keep learning.

The challenge was to make a broad program feel understandable and connected.

Through Contest Factory, I contributed to design, design strategy, and program execution.

I worked across page design and project coordination, helping connect the client’s training goals with the screens and interactions participants would use. That meant contributing directly to the design while helping the team move the work forward.

I focused on the participant’s path: getting into the platform, finding relevant products or training, and understanding what to do next. Clear hierarchy and consistent navigation were important to keeping those tasks connected.

Alongside the hands-on work, I helped translate feedback into actionable revisions and align design decisions with the program’s requirements.

The published experience includes a landing page, login and registration, product browsing, and access to learning resources. My contribution helped bring those pieces together as a coherent experience, with attention to both the individual screens and the journey between them.

Helped deliver a connected training experience spanning registration, product exploration, and learning resources, supporting the program’s goal of ongoing retailer education.

This work connects interface design, content organization, and program delivery around a business goal: helping a distributed audience learn about products and stay engaged.

Relevant measures for evaluating this experience.

• Registration completion

  The share of people who complete registration after starting.

• Training completion

  Participant progress through training activities and completed learning modules.

• Repeat participation

  Return visits for additional training, quizzes, and product information.